At the heart of good device management is understanding your users’ need. Not just what they think and say they need and want, but what they actually need.
You can’t solve a problem, is you only see one part of it.
And while “users” are not a homogenous group – they are at different levels of tech savviness, different ages, have different work patterns – essentially, they all want the same from their devices and systems:
It needs to work at all times, it needs to be easy, and it needs to help them do their job, not be a job in itself.
How to deliver that experience to your users, is your job.
So the most important piece of the device management puzzle is understanding your user groups and matching their requirements to the best technology, without compromising security and compliance.