Tracking development over time
In this release, the feature we know a lot of our customers have been looking forward to is the “History Widget”. The History Widget tracks development of data points continuously, enabling our users to follow the impact of changes and decisions over time. This feature is hugely useful to those of our users —the majority —who have their effectiveness and achievements measured by how they progress and improve: Firstly, because it enables an IT team to document the effects of their efforts; and secondly, because it substantiates and displays any requirements for changes in strategy – what technology to procure, which skill sets to prioritize in a hiring process, etc.
Effectively it works like this: If you can see in your widgets that historically your organization has issues with e.g. security updates, cloud synchronization or hardware crashes and that, while everything else is improving over time as your organization adapts and matures, this particular pain point just isn’t getting any better, you will be better informed as to how — and be better equipped to qualify upwards in your organization why — this particular area needs attention and resources, when you can track how the issue has evolved historically, and identify when and where things changed.