When the system was installed at Grundfos in 2018, consultant Michael Hejlskov Jacobsen was in charge of the installation process, and of organizing and lining up action processes:
“Working with CTGlobal to get the system up and running, and subsequently create value, has been a practicable process. CTGlobal have been a flexible and conscientious partner, and easy to work with. The system is now in use in a number of departments across the organization, who see that their requirements for monitoring and visualization are met,” says Michael Hejlskov Jacobsen.
With insight, IT issues can be prevented
At CTGlobal, CEO Peter Odgaard is very pleased with the collaboration with Grundfos:
“The issues and improvements we have worked on at Grundfos are examples of typical challenges in all organizations, regardless of size: Large amounts of data are stored in systems which are very difficult to access, and almost impossible to correlate – and because it is inaccessible, none of all that data is used to anticipate and prevent issues in IT performance,” explains Peter Odgaard.
Using CTGlobal Insight Analytics, it is now possible to proactively identify computers that crash frequently – typically because of configuration errors – and thereby prioritize initiatives to reduce occurrences of a specific issue.
“Based on the type of incident called BSOD (Blue Screen of Death) alone – i.e. when the screen turns blue, and the computer shuts down without warning – the average organization, regardless of size, spends 55 workdays a year per 1,000 computers fixing machines that have crashed. By getting an overview of how many and which devices are affected, it is often possible to identify patterns enabling IT teams to solve and prevent similar issues occurring across the organization,” explains Peter Odgaard.
In 2019, Grundfos plans to further expand the use of CTGlobal Insight Analytics. In the spring of 2019, CTGlobal will launch a new version of CTGlobal Insight Analytics, introducing improvements to the user interface which will make it even easier to see and act on infrastructure status, pull reports and document the state of the organization’s IT health, and appreciate the cost associated to the different types of issues.