A lot of enterprises are experiencing issues, after they’ve sent everyone home to work. Not because the employees aren’t all set and ready to pull their weight, but because most enterprise-size infrastructures simply aren’t designed to support this amount of off-site activity…:
Typically, enterprise operations are geared to accommodate between five and ten percent of their workforce working from home.
So, this week, with the numbers sky-rocketing to 95-100 percent, it overwhelms the organization – it strains technological capabilities and it puts huge pressure on internal IT teams, who suddenly have to provide fixes and support to devices and users who are stressed out, far away and have to adjust to new ways of collaborating.
Most (all) organizations have designed their IT infrastructure ‘on a budget’, and relied on the on-premise all-for-one/bulk advantages of having all hardware and users in controlled groups and environments.
Their infrastructure is designed to accommodate a specified and fairly constant number of working-from-home users. This group is used to doing their jobs on the road or at home. They have their remote desktops all set up, with functioning audio and video connections, they can access what they need to do their work, and they are used to coming up with work-arounds, when there are glitches.
When that group of, say, 500 self-reliant and experienced users suddenly explodes and grows to 6,500 users — 5,500 of whom have possible never worked outside the office, aside from taking the odd phone call — and now have to get operational in a new setting, with no routines and no colleagues physically nearby to ask for help, it puts an enormous strain on the IT organization.
That’s the background for why, these days, at CTGlobal we are having a lot of conversations with customers, who are struggling to keep their users operational, to keep their security tight, and who are being asked to provide their board and management with compliance and performance documentation. The trouble they are in takes on many different forms: